Check Ride

Discussion in 'FedEx Discussions' started by FdxOpsMgr, Dec 19, 2014.

  1. FdxOpsMgr

    FdxOpsMgr New Member

    So while going on a check ride with a Courier I couldn't help but notice a recurring issue...Customers that refuse to sign. Stop being a pusillanimous and sign for the package! Ahem, any who keep up the good work team. 3000 P2 stops tomorrow.
     
  2. dezguy

    dezguy Well-Known Member

    I've never had a customer refuse to sign unless they didn't want the package...
     
  3. FdxOpsMgr

    FdxOpsMgr New Member

    The ones that think a manager must sign when not necessary...
     
  4. dezguy

    dezguy Well-Known Member

    Never had that either. I've had people ask if a manager has to sign to which I reply "doesn't matter to me who signs."
     
  5. No sign= no package 4u!
     
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  6. MechLift

    MechLift Member

    Sounds like your first check ride
     
  7. whenIgetthere

    whenIgetthere Well-Known Member

    Happens multiple times to all of us everyday. Retail are the worst offenders.
     
  8. burrheadd

    burrheadd Superstar

    Easy fix
    You no wanna sign no problem
    I'll just send it back works everytime
     
  9. Indecisi0n

    Indecisi0n Well-Known Member

    Customer: I can't sign
    Me: It's ok I'll just refuse it and send it back to the shipper.
    Customer: Fine I'll sign (in annoyed voice)
     
  10. Cactus

    Cactus Just telling it like it is

    I've had customers ask me "is OK if I sign for it?" I just tell 'em, I trust 'ya.
     
  11. Route 66

    Route 66 Flacid Member

    When they'd balk at signing I'd always say "that's fine, now all I need is your name so that I can indicate who is refusing it".....That's all it would take.
     
  12. overflowed

    overflowed Well-Known Member

    If you're really a new ops manager for Express, then you must of never been a courier. I really hope you are screwin around. If you're serious, we're in more trouble than I thought.
     
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  13. Maui

    Maui Member

    Yeah, the future does not look bright if this is for real.
     
  14. TheJackal

    TheJackal Active Member

    I've never had a resi stop refuse to sign unless they were refusing it.

    Some commercial stops will not let employees sign, though these are really far and few between. Most employees that refuse to sign just don't want the hassle.

    I used to think TJ Maxx was bad. Everytime I went there, they would call a manager. Eventually, I asked and found that a manager MUST sign if the box is for the jewelry department. Anyone can sign for everything else. Made it
     
  15. hypo hanna

    hypo hanna Well-Known Member

    +1, and I will not wait around while you find someone willing to sign. I have plenty of other customers who need their pkgs that don't play silly games. Please have someone capable of signing for your stuff available tomorrow when I make the next attempt.
     
  16. MechLift

    MechLift Member

    As real as Tokyo Rose.
     
  17. oh yes those dark warehouses where they think immigration is onto them! they look frantically at each other running to the front office. hilarious scenes though.
     
  18. Express Courier

    Express Courier Active Member

    This is one of the things that annoys me most about this job. When they are like "so and so can sign for it and they are over there somewhere." Pointing to the back corner of the store, and then you head that way and they are nowhere to be found. This is when I start turning into a real :censored2:.
     
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  19. Goldilocks

    Goldilocks Well-Known Member

    Once had a guy sign for a pkg while he was in the john taking a dump. He told me to come here, when I opened the door I was almost knocked over.
     
  20. MassWineGuy

    MassWineGuy Active Member

    That's for 100 percent certain. WHo has more to lose here, us or the recipient? Just return to shipper.