Customers that want you to call them..

Discussion in 'UPS Discussions' started by undies, May 28, 2014.

  1. undies

    undies Active Member

    There is an apartment complex on this route, no code for access and the tenant does not have their name on the call box. They have a note on the door asking to call their cell phone so they can go down and get their stuff.

    NI3 today.
     
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  2. bumped

    bumped Well-Known Member

    Nope, not me. Its not worth that customer having your number. NI1
     
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  3. undies

    undies Active Member

    I tried it a few times when I started driving. Had people calling me asking about their packages...I was already on a different route. Very annoying.
     
  4. CHALLY9TX

    CHALLY9TX Active Member

    Customer needs to get their name on the call box....or let ups now the access code...


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  5. PT Car Washer

    PT Car Washer Well-Known Member

    I will do anything to get rid of it the first time. Otherwise you come back everyday. Who cares if they have your number? Most will delete it at the end of the day.
     
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  6. bumped

    bumped Well-Known Member

    Who cares if you come back the next day. You still get paid for it. Its not like the old days as your getting the stops anyways whether its in your regular area or and extra subdivision.
     
  7. OptimusPrime

    OptimusPrime Active Member

    You want to live in a gated community or apartment complex, yet not cough up the codes? Congrats Lord High on the Manor. You can pick it up at the counter.
     
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  8. sortaisle

    sortaisle Livin the cardboard dream

    Not only no but hell no.
     
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  9. soberups

    soberups Pees in the brown Koolaid

    When I got my first cell phone back in '94, I was young and dumb and I thought it would be a good idea to save time by calling customers and giving my number out to any customer who wanted it.

    BIG mistake. Within a matter of weeks it became unmanageable. I had customers giving my number out to their friends and neighbors, I had customers calling on the weekends, I had them calling when I was on vacation and demanding that I give them the number of whoever was running my route. I wound up changing my number and telling customers that I had dropped and broken my phone in order to solve the problem.

    20 years later and there is only ONE customer on my entire route that has my number. She runs a business out of her home which is clear up on top of a mountain at the highest point on the route, and when it snows she will text me and warn me not to try and make it up her driveway and then we use our phones to set up an alternate meet point. She owns a one-ton 4x4 with a winch and has made it clear to me that I can call her any time I get stuck near her house. On a rural route up in the hills its pretty handy having a local with a 4x4 on my speed dial.
     
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  10. sortaisle

    sortaisle Livin the cardboard dream

    Your personal cell number is just that...personal. It's not a UPS hotline. That's what the 800 number is for. Just stay within the limits UPS places on itself and who cares if you have to go back the next day...you're probably going to be in the area anyway.
     
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  11. Richard Harrow

    Richard Harrow Deplorable.

    The only customers that have my cell number are paying customers.

    If a customer has your cell and they are not a paying customer, then you're doing it wrong.
     
  12. joeboodog

    joeboodog good people drink good beer

    I have given my number to only a few customers and I have been lucky in that none have abused it.
     
  13. Scottyhawk

    Scottyhawk What is it? A brown box. Duh

    I will only call if it is a final attempt
     
  14. Packmule

    Packmule Well-Known Member

    Many of my customers have my number. I have hundreds of theirs in a file book in the truck. Mostly they get used for winter problems. Never felt like any of them abused my number anymore than I abuse theirs.
     
  15. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I agree with PT----I will do whatever it takes to try to get rid of it on the first day. I will use my cellphone if I need an apartment number or to otherwise fix a bad address and will then do the ADC on road. Yes, there are people who will try to take advantage of you after that point, but that is what caller ID is for.
     
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  16. ZQXC

    ZQXC Guest

    *67
     
  17. Pooter

    Pooter Active Member

    I used to for finding Apt # numbers until I realized a lot of dummies live in them.
     
  18. mjjlohn

    mjjlohn Active Member

    *67


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  19. Notretiredyet

    Notretiredyet Active Member

    867-5309
     
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  20. Funfact

    Funfact Well-Known Member

    I don't call any customer be it the 1st or 3rd deliver attempt.

    I rarely use my cell phone for work if I do it's to call the center to tell them I'm booking off or it's to call one of my SUP's for something. I gone as far as not keeping other driver numbers in my phone either. If I need to meet a driver on the road I set it up by the DIAD.
     
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