MrFedEx
Engorged Member
Once on our DIAD copy device (PowerPad), I made a delivery of jewelry to a mall retailer. I dutifully entered the POD and proceeded to my next stop in the mall. That night when I returned to the station my manager summoned me to his office and said I had a missing POD for the jewelry store and that the item was worth in excess of $100,000. For the next 2 days I sweated it out until a friend who is also a manager retrieved my electronic delivery records. My PowerPad had deleted the original signature from the jewelry store and replaced it with the information from the next stop....2 stops with exactly the same information, including a duplicate electronic signature. I still had to contact the jewelry store to have them call FedEx and verify that they had indeed received the package.
When I called our IT Department after turning-in the PowerPad for repair they said "this has never happened before" and that they would "check into it". I never heard back from anyone, but I have heard similar stories from other FedEx drivers about the same thing happening to their device. The technology is far from perfect and one could easily be fired or disciplined for something they did not do. Scary...
When I called our IT Department after turning-in the PowerPad for repair they said "this has never happened before" and that they would "check into it". I never heard back from anyone, but I have heard similar stories from other FedEx drivers about the same thing happening to their device. The technology is far from perfect and one could easily be fired or disciplined for something they did not do. Scary...