While it's true that we are only paid by the pickup customer
That customer pays us, that is true. But that money he pays us is not just for picking the packages up, it to transport and deliver said package to the other end customer of our customer.
As such, we are a serious part of our customers business. Let me repeat that again.
UPS is a serious part of our customers business
While we are not employees of our customers business, we are a contractor that they have brought in to do a part of their business that we can do better and cheaper than they could personally. And as such, as long as we provide a level of service that they expect at a reasonable price, everyone is happy and makes money.
Case in point, I used to order from a company that is not too far from here. If you called them by 12, the order would go out that day, and you would have it the next morning. So an item ordered by 12 on Monday would be delivered by 11 or so on Tuesday. Then all of a sudden, for what ever reason, they began taking an extra day in processing the order. Now its Wednesday AM. But wait, UPS cuts the splits on Wednesday, so instead of the usual by lunch delivery, I dont get it until 4:30 or later. So practically speaking, what I used to order on Monday morning and get Tuesday morning is ready for Thursday morning business. OR an addition of two days to get the stuff in.
That kills my business. Yeah, it still gets here the next day, and part of it is not UPS's fault. But to have that type of delay, thats one reason why I changed suppliers.
Sales, everyone gets it but you. Currently I am PM'ing with others that are in sales/management to see what we can do.
BTW, I am not, nor do I post anti management, I post anti stupidity, which is why you have received the posts from me that you have.
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