Ground did it again

[bbsam]

Blatant falsification is a quick disqualification.
Drivers forging signatures are a detriment to the brand. This is your chance to help clean it up.

As it should be.

 

[CJinx]

Yeah, call the 800 number and ask for the who gives a damn specialist.

Just make sure it goes through as a complaint, and it will get taken seriously at the station level.

Ground drivers have had a blatant habit of forging signatures since day one for the most part have gotten away with it.

I suppose you have some data to back that up? Or is that one of those "MT3 takes a jet to work" kind of statements, sounds juicy but no proof to back it up?

You come on here acting like the signature police when I bet that in the real world if you answer a phone call about that at your station you'd be making all sorts of excuses.

I've taken enough nasty phone calls in my career so far that I don't feed any need to make excuses for when we fail a customer. When that call comes in (and it has), my job is to document all the information available regarding the issue for the manager who will have a business discussion with the ISP/IC. If it is determined that the driver forged a signature, disqualification is likely imminent.

It is unfortunate but it is easily avoidable: act with integrity.

 

[Cactus]

It is unfortunate but it is easily avoidable: act with integrity.

FedEx Ground??

 

[Cactus]

Just make sure it goes through as a complaint, and it will get taken seriously at the station level.
I suppose you have some data to back that up? Or is that one of those "MT3 takes a jet to work" kind of statements, sounds juicy but no proof to back it up?
I've taken enough nasty phone calls in my career so far that I don't feed any need to make excuses for when we fail a customer. When that call comes in (and it has), my job is to document all the information available regarding the issue for the manager who will have a business discussion with the ISP/IC. If it is determined that the driver forged a signature, disqualification is likely imminent.

That's a laugh. What proof do you have?

 

[HomeDelivery]

That's a laugh. What proof do you have?

I've seen it happened... but with ASR parcel ~ a box of wine was DR'ed to the side entry/door by the garage

dunno why that driver did it ~ it's not worth that $1.xx for that box o' wine to have it left out there from street view

---------------------------------------------
more FedEx Office locations should be open 24 hours for the customer to divert their parcels to there & they can pick it up at their leisure (i know of 2 so far that has a 24-hour location).

Their proximity to "red zones" (no-DR zones) are catching on to reduce any complaints/claims

 

[Mr. 7]

I suppose you have some data to back that up? Or is that one of those "MT3 takes a jet to work" kind of statements, sounds juicy but no proof to back it up?

Here you go...

http://www.browncafe.com/community/threads/fedex-home-forges-my-signature-on-an-isr-pkg.345021/

 

[bbsam]

Here you go...

http://www.browncafe.com/community/threads/fedex-home-forges-my-signature-on-an-isr-pkg.345021/

c'mon 7. That's hardly unbiased data.

 

[Mr. 7]

Sam,
I'm just proving that ground has and will forge signatures.
As it happened to me in the past.

 

[Cactus]

Sam,
I'm just proving that ground has and will forge signatures.
As it happened to me in the past.

And without much penalty involved as well.

 

[bbsam]

Sam,
I'm just proving that ground has and will forge signatures.
As it happened to me in the past.

do you say the same of Express?

 

[overflowed]

I don't know if I'm correct, but I recollect you boys saying you don't get paid till delivered? Is it the same for your drivers? They don't get paid until delivered? If paid per piece.

 

[bbsam]

I don't know if I'm correct, but I recollect you boys saying you don't get paid till delivered? Is it the same for your drivers? They don't get paid until delivered? If paid per piece.

not usually.

 

[Mr. 7]

do you say the same of Express?

I don't know what you mean.
I can tell you this, when I was still young at Ex, we had a ~18 yr. vet. get canned for falsifying something during deliveries. Apparently, he had been warned but, he didn't heed it. Got fired. I always think of that guy.

I don't falsify anything regarding delivery of a pkg. There are too many ways to get found out that you can't control. Ie. video, electronic tracking, etc.

 

[bbsam]

so, yes. Express has it happen as well. In fact, from your own instance, first offense didn't get him fired. Maybe this thread would be better named, "FedEx does it again".

 

[Goldilocks]

so, yes. Express has it happen as well. In fact, from your own instance, first offense didn't get him fired. Maybe this thread would be better named, "FedEx does it again".

No BB, not very often. But that guy did get canned. I hated making the call but I felt violated.

 

[bbsam]

No BB, not very often. But that guy did get canned. I hated making the call but I felt violated.

Well now you're acting as if it's an every day occurrence at Ground. It isn't.

 

[Mr. 7]

The guy I'm talking about was not forging signatures.

 

[Cactus]

Well now you're acting as if it's an every day occurrence at Ground. It isn't.

Duh-nile.

 

[overflowed]

not usually.

Not usually as they get paid per piece attempted your saying?

 

[STFXG]

No BB, not very often. But that guy did get canned. I hated making the call but I felt violated.

Violated? A bit dramatic.

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