Instead of (or in addition to) the "My Choice" program that makes the customer wait during a 2 hr delivery window....we should consider a smart phone app that would, for a fee, allow the customer to exchange text messages with the driver thru the DIAD in order to get an ETA or find and meet the driver on route to get their package. Think this through for a minute. We already have the technology in place. For a $5 or $10 fee, the customer could enter the tracking number or the delivery notice number into their smart phone, link up to the OMS communication system in the center, and be able to either get an ETA for delivery or find and meet the driver using direct communication instead of calling a 1-800 number and having to go thru layers of different people. We would make it clear that the customer would have to go to the driver for 2nd attempts, not the other way around. Customers would also be required to register their phone# and address with UPS in order to weed out flakes. All communications between the customer and the driver would either be recorded or vetted though the center first to prevent inappropriate use of the system. Customers would also be required to present photo ID to the driver and the meeting would have to be in a safe and well lit location. I cant count the number of times I have had customers try to get my cellphone number (NOPE) to make arrangements to meet me for a signature required package that they werent home for. Or they call the 1-800 number....who calls the center....who sends me a text message trying to set up a meet point.... and then tries to communicate that back to the customer. The process is slow, unwieldy and inefficient. Direct communication with the driver....subject to appropriate safeguards and restrictions...could eliminate all of that and reduce the number of send-agains and Will Call packages. For busy customers who are "on the go", this would be a great option that would keep them from having to drive all the way to a UPS store or sitting and waiting at home during a 2 hr delivery window. Opinions?