ouch!!! The media just LOVES stories such as these
http://www.myfoxatlanta.com/story/2...wing-package-20-feet-onto-porch#axzz2ojWTMdLl
I guess that's the great thing about UPS. Your sup would probably high five you for being so quick.
I've never heard a peep about anything customer related and I'm sure I've pissed off a lot of them.