UPS is concerned about the competition of Fed-Ex and FE Ground. We are told they are a threat.
Do you think they screw with their routes 20 minutes before dispatch? No, of course not. The efficiency is already built into these routes that have been planned 3 decades ago.
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I must disagree, Fedex Express collapses routes at the last minute all the time. Take today for instance, I was ready to leave the building with 100 stops (20 P1, 80 p2), and they collapsed my route, at 0905 in an A1 area!! I can't wait to find out how many lates they took by that ingenius move, tomorrow!! Like UPS, Fedex cstomer service is all smoke and mirrors!!