chemeng86
New Member
So, I took the day off school to wait for my TV to be delivered. UPS attempted a delivery yesterday but no one was home. So, today I waited until 12pm until I heard a truck up outside. Looked and it was UPS. I watched the truck for a few minutes and waited for a call (they called for the first attempt). After about 3-5 minutes I decide to head downstairs (I live in the 3rd foor of a walkup apt) and the UPS truck pulls away. Check the door and there's no sticker. About a half hour later I check my tracking number and they said they made an attempt but no one was home.
When I read this I was livid. I took the day off for this package and the driver made no attempt to get out of his truck to delivery it. I'm guessing he saw that it was a TV and said "friend--- it. I'ts raining and I dont want to carry a TV to this guy's door." Which I totally understand but when it's your job and people's money and purchases on the line you suck it up and do it. The weird thing is the tracking info says this was also the 1st attempt, so there are two 1st attempts shown.
I can't be home tomorrow for the final delivery which means I'll have to trek to the Maspeth location, which conveniently is not near any subway or bus line. I've been to this place before and it's worse than the DMV, so I'll have to wait an hour or two to pick up my package, a big TV, and lug it through the rain for a half a mile to a bus. Or I'll have to pay $50 for car service.
Is there anyway I can get them to redeliver it today? I called customer service and they just told me they put in some urgent report or something that just sounded like lip service. I'm really frustrated and this is the second time this has happened out of a total of 4 packages I've had sent UPS in the last year. I can provide the tracking number if needed.
When I read this I was livid. I took the day off for this package and the driver made no attempt to get out of his truck to delivery it. I'm guessing he saw that it was a TV and said "friend--- it. I'ts raining and I dont want to carry a TV to this guy's door." Which I totally understand but when it's your job and people's money and purchases on the line you suck it up and do it. The weird thing is the tracking info says this was also the 1st attempt, so there are two 1st attempts shown.
I can't be home tomorrow for the final delivery which means I'll have to trek to the Maspeth location, which conveniently is not near any subway or bus line. I've been to this place before and it's worse than the DMV, so I'll have to wait an hour or two to pick up my package, a big TV, and lug it through the rain for a half a mile to a bus. Or I'll have to pay $50 for car service.
Is there anyway I can get them to redeliver it today? I called customer service and they just told me they put in some urgent report or something that just sounded like lip service. I'm really frustrated and this is the second time this has happened out of a total of 4 packages I've had sent UPS in the last year. I can provide the tracking number if needed.