Implemented on July 23, 2008 in the US.
August 18, 2008 - UPS announced significant enhancements to its UPS On-Call Pickupsm service in the United States for air packages, providing customers even more options for today’s urgent business demands.
Wow,you guys may be way ahead in some ways,but we've had oncalls(ODS) for over 10 years here.
With us its a big city and we all have our own route.When I first started,without oncalls,I was doing about 120 del and say 20 p/u, now my min/max is 62-68 del.15 p/u and I get anywhere from 10-30 oncalls every day.
Tooner I'm in Toronto,the call center is in Moncton New Brunswick,which is about 2000 miles away,they NEVER update thier info,and you have to learn that the override key is your best friend.
If you get to a p/u and it's not ready,you say,sorry,cant wait,heres a waybill and tr labels,call in when its READY.
If the commit time is early,kick it out and type cant get back there till 6PM...theyll either change it or send someone else.
I love the ARS/ASD oncalls,in and out.
The worst part is the cutoff time in my area for oncalls is 6:30 PM,and a lot of customers know this.Its a pissoff on a Friday night at 6:28 and some bastard wants to send 18 -40 lb boxes with us because he's moving and it wouldn't fit in the moving van.
The only saviour for ODS is area knowledge,if theres a problem,pick up the phone and make it your sup's instead of yours.
Kick it out with an explanation,sometimes its just silly,I get oncalls for Vancouver,?for 675 pkgs,places that moved,you name it.
Welcome to my world.