They used to be UPS employees. To save money, UPS outsourced to a company that pays minimum wage and has constant turnover.
Who doesn't lick the middle of an Oreo first?
I don't. He wouldn't let me if I tried.
I don't. He wouldn't let me if I tried.
With all the upgrades and all the new programs and telematics and ODSe and and all the other crap coming down the pike, this needs to be fixed. NOW!!!!Not minimum wage but they do have high turnover. It is a very difficult job dealing with customers ... not something I would want to do.
I know some of them make over $15 an hour and they start several dollars above minimum wage.
They have to deal with irate customers like Dilli had several times a day on average and be polite to them even though they are wrong 90% of the time and jerks all the time.
The CSRs do not collect 1Zs other than return packages. It is time consuming and serves no purpose except for really stupid people calling UPS with FedEx packages.
In regards to the "Air" displayed in the DIAD and ODS - the CSR selects the actual service level but the mapping process extracting from the order database changes it to either Ground or AIR. This is based on older, retired legacy pickup systems that had only "Air", "Ground" or "Intl".
Ooooh, don't even get me started on this............................. GRRRRRRRRgood post diili...I'm in the city,and don't have to deal with 4PM air drops.I do however often have to get my air picked up at 8:00pm
and the system often sends me oncalls for 1 pkg that is actually 97 pkgs.
When I call the driver hotline to expedite a brokerage fee dispute,I get some chick in South America
taking the persons visa number over the phone.
Your idea is simple and relevant.
But your little corner of the world is low priority.
Maybe some genius is busy changing brown to green.
I give up.
There has to be someone in ATL that is tasked with thinking up all this stuff. I need that person.