Send agains

Discussion in 'UPS Discussions' started by doodoo brown, Aug 1, 2011.

  1. doodoo brown

    doodoo brown Member

    Anyone else dealing with send again totals. In our center it is 3 per driver, want you to reattempt if you have more.
     
  2. brownboxman

    brownboxman Active Member

    Oh yeah, they are on it every day. "It costs $4 per paid send again, do what you have to, just get rid of them!" There are some I wont, besides 3 attempts are built in the price of shipping.
     
  3. barnyard

    barnyard KTM rider Staff Member

    You need to recheck your math. We make money if we deliver on the 1st attempt, break even on the 2nd and lose if we have to go back a 3rd time.
     
  4. MC4YOU2

    MC4YOU2 Yep, not wearing brown anymore

    Is that on average? Or do you mean to say that we have the same profit margin on say, international vs ground pkgs?
     
  5. Monkey Butt

    Monkey Butt You can call me Chappy Staff Member

    To be more clear, a small percentage of resi packages being a send again are figured in the pricing of resi packages.
     
  6. porkwagon

    porkwagon Active Member

    This is nothing new. It has come up periodically with me for the past 24 yrs. I have alot of apts. And it's not uncommon for me to have 20is send agains some days. When it comes around as flavor of the month sometimes i will get a message to try again. No problem. What do you want me to do? Nobody home. Neighbors don't want a task or responsibility. You want I should camp out on their stoop till they get home on overtime? That's prudent.
     
  7. satellitedriver

    satellitedriver Moderator Staff Member


    3 send again's has always been the big No,No, even back to the dinosaur days when we sheeted on paper and had to have a signature for every delivery.
    Drop and go.
    The new improved metric, just don't get caught.

     
  8. Indecisi0n

    Indecisi0n Well-Known Member

    Yup.

    Drop the package but if you get caught or the package is stolen then you lose.
     
  9. tourists24

    tourists24 Well-Known Member

    Give em exactly what they want.... go back and reattempt all those send agains. It wont cost less money, but it will look good on the report
     
  10. hurricanegunner

    hurricanegunner UPSPoop

    Like Porkwagon, I have lots of apartments on my route. It's not unusual to have 10 or 15 send agains. If they really want me to reattempt, I will. But they will be the ones to find someone to get my pick up pieces because I will be in after the trailers pull off.
     
  11. Funfact

    Funfact Well-Known Member

    About a month ago for 3 or 4 days in are PCM we where told we needed to call are center manager if we had more than 5 send agains. Haven't heard a word about it since then.

    I went out with a SUP the other day and had 10 to 15 send again and he did say a word about it.
     
  12. worthlessdriver

    worthlessdriver New Member

    Does it cost less to drive back today? You will be back in the area tomorrow, so how does this save money?
     
  13. Anonymous 10

    Anonymous 10 Guest

    Who cares it's their company work as directed let them figure it out.
     
  14. Funfact

    Funfact Well-Known Member

    I agree but they are never going to figure it out. I mean do you know anyone in management that has figure anything out that makes any sense.
     
  15. brownmonster

    brownmonster Man of Great Wisdom

    I think many can figure it out. Whether they want to figure it out or are allowed to is a different story.
     
  16. cino321

    cino321 Active Member

    10+ hour dispatches and they want us to re-attempt send agains? Yeah okay.