I must have been on vacation when our managers sat us down and explained what smartpost is and how it works. It happens now and again, customer hands me a box that doesn't have our barcode on it but they insist its xpress. I tell them to take it to the post offices. So after all these years, I google SPost and man did I see a lot of angry posts. First off, it seems when a package is lost, no one wants to take blame and fix the problem. Xpress says its USPS fault and vice versa. Another complain was tracking. Package would show "out for delivery" but the day ends and no package. The same could happen then next day. Its as if they intentionally holding back that shipment just to penalize the customer for not paying for Overnight services....sound familiar? Anyway now I have a better knowledge of how this branch of the company works and Ill feel much comfortable telling customers why I can't take that Spost.