Status-exception?

Discussion in 'UPS Discussions' started by Bigguy718, Jan 21, 2010.

  1. Bigguy718

    Bigguy718 New Member

    Hello all ok here we go package was shipped on 1/13/10 ground service from CA to NY never received a departure scan and is just showing billing info received really worried since this is a wedding outfit i need for 1/27/10 and it was supposed to be here 1/20 any help would be appreciated ,,,,tracking number is 1ZR4R2670382457770
     
  2. Funfact

    Funfact Well-Known Member

    It appear your package got missorted. On the 18th it was still in CA. It is currently somewhere between there and NY. You should be getting your package on monday the 25.

    A little advise next time you might want order important stuff a little earlier than 2 weeks. What would happen if you get the item and it was the wrong thing and you had to send it back. Just a little advise.
     
  3. Bigguy718

    Bigguy718 New Member

    hey upsguy thanks for the quick reply quick question any reason why there hasnt been any scan showing it left ca? and as for ordering for ordering at the last minute it was actually a hand me down item from a family member there kind of a last minute thing out of my control lol
     
  4. trplnkl

    trplnkl 555

    And as we have recently been told, we suck at this part. LOL
     
  5. Bigguy718

    Bigguy718 New Member

    well the day has come and no package im really bummed out can anyone on here help me ? i called ups and there basically saying its lost in there eyes and the ups store i shipped it out of is saing sometjing about putting a tracer on it
     
  6. trplnkl

    trplnkl 555

    is the destination address a business or residential ? If it is a res, there is still plenty of day left.
    A tracer is an official search for the package by the center that should be delivering the package. This process takes a week or so to complete, in some cases. I don't understand how there are no more scans showing than there is unless it is indeed lost in our system. Keep after the call center.
     
  7. hudson

    hudson New Member

    This is more than likely not going to be delivered today. Something strange has happened...I have seen this before and it's probably one of two things: 1. The label came off and UPS does not know what to do with the package. or 2. This is a used box that has an old tracking number on it. I can try to search our "lost and found" if you can provide me with a more detailed description as to what the contents are.
     
  8. Highwayman

    Highwayman Member

    Did you check Scan History?
     
  9. Bigguy718

    Bigguy718 New Member

    Trplnkl it is a business address where i work call center basically is telling me the package is lost

    hudson it was a brand new box bought at the ups store ,,,,,

    highway man there pretty much isnt a scan history check for yourself the tracking # is up top ,,,,,,
     
  10. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    At this point the shipper will request that a tracer, also called a driver follow up, will be issued. The driver will come to your place of business and ask you to sign a form indicating that you did or did not receive the pkg. When this form is completed and turned in, UPS will then issue a check for the insured value to the shipper.
     
  11. jw55wags

    jw55wags New Member

    can you get the phone # to the center it was at last. Maybe check with them.
     
  12. Bigguy718

    Bigguy718 New Member

    man this sucks lol someone stole my package


    jw55 i was looking for a phone # for a hub at the last scan or something and theres nothing up there the guy at the store i had it delievered from said hes never seen a package go up to marysville ca from sacramento ca
     
  13. Bigguy718

    Bigguy718 New Member

    hey still no package for me but i got a new scan today which baffles me because it like went back in time and shows a scan on jan15th and it says ROCKLIN, CA US Jan 15, 2010 10:00 AM UPS INTERNAL ACTIVITY / UPS INTERNAL ACTIVITY?????? and status is still in exception what do you guys think should i just forget about it ?
     
  14. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    It sounds like it could be something as simple as the label has come off of the package. This is why we suggest putting a second label inside the package.
     
  15. Bigguy718

    Bigguy718 New Member

    yea but the shipper wrote the address on the box so even if the label came off theres still the addy on the box
     
  16. Funfact

    Funfact Well-Known Member

    That don't mean anything they need a tracking number. People use old boxes (not that yours was ) all the time with 2 or 3 different address written on them. We go by the shiping label not the written address unless the shipping label states otherwise.
     
  17. hudson

    hudson New Member

    2nd request...please provide a detailed description of the contents and I will check the UPS "lost and found" data base.
     
  18. Bigguy718

    Bigguy718 New Member

    hdson there was a suit in there for a wedding really dosent matter since i missed the wedding it was yesterday just wondering how this happened