Hello to all of my fellow UPSers.
I'm new to the BC site, so please forgive me if I'm not following the proper forum. I figure, I'll learn as I go.
Be easy on me, "Stevetheupsguy"!
Please don't hate me too much when I say that I have never held a driver position during my 24 years with UPS. Although, I have been on a couple driver ride along programs, offered in my district in the past years. Whew! What a physically hard job our drivers have out there; face to face with our customers, in the heat, cold, wind, rain and snow! I won't even get into the fact of how your knees hold up day after day in and out of that package car. I do not envy your driver positions and I am so grateful for my desk job, as I work diligently at my computer.
Yes, I do love my desk job, but never think that my blood is any less brown than yours. I am a dedicated UPSers, just like many drivers. I think most of us will say that they're PROUD to be a UPSer. I give a piece of myself to UPS everyday and hope I make a difference, even if only slightly compared to a driver.
While I have not been posting, up until now, I have been reading your comments. I must say I was shocked to find out that so many drivers HATE the SLIM Sales Lead Program. I was wondering if anyone really understood how much extra $$$ you could make by submitting leads?
SLIM is not for only drivers. The program is designed for every UPS employee to help grow the business. The added bonus for the driver is the fact that drivers are paid money, $$$, for volume that is gained by their sales lead, unlike non-union employees who earn AwardperQ to select items from a catalog. Don't get me wrong, there is some very cool items in the catalog.
There are some AWESOME drivers out there who submit leads on a regular bases. Some sell and some don't! I've seen many drivers from my district get paid $1000 for one lead. What makes these drivers so successful? They submit good quality sales leads, completed with the company name and complete street address, including a suite #, if needed. They have a first and last name of the contact peron who has knowledge that their driver submitted a lead for them. The successful driver has also provided a valid contact phone number, hopefully of the decision maker, or the person who is in contact with the decision maker for the pickup location.
When these successful drivers see a FedEx package sitting on the dock at one of their pickup stops, for the FedEx driver to pickup, they ask the shipping manager, what's up with the FedEx package?, and ask if they can submit a lead to gain new volume that otherwise will continue go FedEx.
Did you know that if UPS has upset an existing acct customer because of a billing issue, a lost or damaged package, a pricing issue or the customer has recently diverted existing UPS volume to a competitor; that it is considered a Retention Lead and should be submitted to protect our existing volume? Yes, drivers are paid to protect our volume and it's an easy win! The Retention lead does not need to grow volume to be paid like a regular lead. The Retention lead volume is based on volume retained so the volume can not show a decline. To properly routed the Retention Leads within the SLIM system the Retention Lead must be coded with the
initiative listed as
Retention. It's also help to list in the comments section on the lead as to what type of problem the customer has.
The successful driver builds a face to face rapport with their customer's that they see and talk with everyday. In turn, if the customer is going to open a new facility, they usually reach out for the driver's help with getting UPS pickup in the new facility.
As much as some drivers might hate to admit it, you are the eyes, the hears and voice of UPS. Never think the UPS does not value you, because the entire company evolves around you.
It's too bad we can't find a way of working together as a TEAM to help achieve our goal of growing the business. It seems as if there is a department war that takes place behind the scenes of UPS and for that we will lose volume to our competitors. So sad, too bad. Can we really afford for that to happen during the time when we are in an economy crisis?