i know i posted a reply in another thread about this, but i tink it is important enough to have it's own thread. lately, customers hae been joining the BC to voice a complaint, ask for help, or ust tell us how horrible UPS is. we all agree that the BC is not the forum for customers. i feel more strongly about that bc there are post here that non-ups'ers (past/present) shouldn'tm see. i.e.(union, the post about the dvr that used the name TERRIOST as a verified name) these are things we talk about among ourselves. even this thread, it should be for "brown eyes" only. what do you think?