DOWNTRODDEN IN TEXAS
Well-Known Member
Most customers know the difference between Ground and Express. You're worried about a few dummies.
I would really like to meet these customers.
Most customers know the difference between Ground and Express. You're worried about a few dummies.
Really? I doubt it. very few know the difference, it says FedEx, and that is all that matters to them.Most customers know the difference between Ground and Express. You're worried about a few dummies.
Dano, If by "most customers know the difference" you mean over 50%, well I can't argue with that. The big shippers, the regular shippers have all unraveled the mystery of FedEx opco's a while back. It's the small intermittent shippers and the resi customers who are still largely bamboozled by who does what at FedEx. These are not a few dummies like you say but a valued segment of our customers. (At least that's what mgmt tells us.)
Btw, shame on you for calling our customers dummies.
Now to your analogy of P&G. here's the flaw. When their sales reps oversell a couple hundred thousand units of toothpaste, they ship from another regions warehouse or run a few extra hours at the manufacturing plant. When our reps oversell our service, we are basically stuck. FedEx mgmt has cut the margins down so tight, we are unable to cover the smallest hiccup. Now just about every weather event, vehicle breakdown or sick call is resulting in service failures.
Service is not widgets.
Some customers are dummies. Deal with it.
Agreed. Therefore we need to have a bunch of people sitting on the clock in case something happens! Ahem.
Of course, a certain level of service failures can be more profitable than always being staffed to cover any contingency.
Some customers are dummies. Deal with it.
Agreed. Therefore we need to have a bunch of people sitting on the clock in case something happens! Ahem.
Tell that to the guy scheduled for surgery waiting on his heart valve or the young woman waiting on her grandmother's dress to wear at her wedding or the small businessman trying to get his bid in for a job that would transform his company.Of course, a certain level of service failures can be more profitable than always being staffed to cover any contingency.
Seems to me that between Fred, MT3 and 59 Dano, the original intention of FedEx has been conviently forgotten. Therefore it's very easy to see where the heart of all the company's costly failures are.Tell that to the guy scheduled for surgery waiting on his heart valve or the young woman waiting on her grandmother's dress to wear at her wedding or the small businessman trying to get his bid in for a job that would transform his company. Tough cookies for you guys. Dano has sacrificed you on his alter to cost cutting.
Seems to me that between Fred, MT3 and 59 Dano, the original intention of FedEx has been conviently forgotten. Therefore it's very easy to see where the heart of all the company's costly failures are.
Absolutely. They've brought on all the big problems themselves.Sounds like Gross Leadership Failure to me. OLCC's and letters all around for management, right?
Agreed. Therefore we need to have a bunch of people sitting on the clock in case something happens! Ahem.
Tell that to the guy scheduled for surgery waiting on his heart valve or the young woman waiting on her grandmother's dress to wear at her wedding or the small businessman trying to get his bid in for a job that would transform his company.Of course, a certain level of service failures can be more profitable than always being staffed to cover any contingency.
I guess it's OK then to have lates and subpar service. You've given your blessing. I'll have to let my manager know too.Did you miss the "CAN BE" qualifier, or are you going to pretend that every service failure results in a death, ruined wedding, or a businessman missing the opportunity of a lifetime?
Ive been getting late pickups recently due to cut hours and i hate it because I am letting my customers down.Eventually they will move to UPS if something is not done.