It's an automated system.
Correct - it's automated and it's not a contractual offering and it is triggered by the service level chosen and if a phone number is included at the point of shipping.
Provided at no additional cost, UPS Voice Notification gives recipients advance notice that a shipment is on its way, and a timeframe in which the shipment will arrive. In addition, Voice Notification lets recipients know when UPS will arrive to retrieve a return package so the shipment can be ready for pickup.
Voice Notification is available with these services:
- Signature Required and Adult Signature Required shipments to residential addresses
- Collect on Delivery (C.O.D.) shipments to residential addresses
- 3 UPS Pickup Attempts on UPS Returns® to residential addresses
Voice Notification is only valid for packages with a U.S. origin or destination that are processed in a UPS automated shipping system or a UPS Ready® solution.
To request Voice Notification, simply provide the recipient's phone number and check the Residential Address box in the UPS online shipping application when creating a shipment.