what exactly can you do out at these times like 10pm or 2 in the morning? you cant knock on someones door in the middle of the night can you?
No, you cant.
At that point, it is no longer about "service" (if it ever was) and instead its about trying to prevent missed packages from showing up and making the center team look bad on the report. Although technically, if we deliver a package after midnight then its a service failure anyway because it is actually being delivered the day
after it was dispatched.
No rational person or business entity can justify knocking on someone's door at 2:00 AM (or midnight, or even 9:00PM for that matter) in order to make "service" on a package. Any dispatch "plan" that has drivers making deliveries at such times is a
failed plan and needs to be exposed as such by forcing those who implemented it to eat the service failures on the daily report. Otherwise, the illusion is created that the plan actually worked and they will therefore
continue making such stupid decisions.
Dealing with management at this company is, unfortunately, a lot like dealing with a dog that pisses on your carpet. If you catch the dog in the act you can yell at them and smack them and rub their nose in the piss and they might stop the behavior for a little while at least, but they are stubborn and sooner or later for some strange reason they will revert to old behavior and start pissing on that same spot again. The sooner you catch them and rub their nose in it, the more you will be able to get them to pee someplace else. If you ingore the behavior for any length of time they will very quickly ruin the carpet and the flooring beneath.