Bubblehead
My Senior Picture
Future.
Futuring a package implies that the consignee wants a later delivery date.
By doing it that way the shipper is not receiving the service they contracted.
It is dishonest.
Missed is the proper way.
Future.
Futuring a package implies that the consignee wants a later delivery date.
By doing it that way the shipper is not receiving the service they contracted.
It is dishonest.
Missed is the proper way.
Future will get you fired here if the customer didnt request it.We had a driver get fired for futuring missed pkgs and she was told to do it by on car supe.Union got her job back and no,nothing was done to supe.
Bubblehead,If I think a package may be damaged, I sheet it as missed and dirt it as such and write inspect for damage.
If a customer refuses a package because it is damaged, I sheet it refused/damaged.
I have been instructed not sheet them this way, but I do it anyway.
I am not required to follow instructions that are dishonest and I will not help them artificially manufacture a false stat.
It's not missed. I was at the delivery point and was uncertain about the condition of the package. By using Future it allows the PM clerk to inspect the package and either rewrap it and put if OFD or RTS it.
UPS pays the wholesale price for damaged goods if we RTS before attempting delivery but pays retail if we deliver it and the consignee discovers the damage.
I work as directed and as you read above menotyou received the same instructions.
When you guys have a damaged package do they make you sheet it as "refused; didn't want?"
It's not missed. I was at the delivery point and was uncertain about the condition of the package. By using Future it allows the PM clerk to inspect the package and either rewrap it and put if OFD or RTS it.
UPS pays the wholesale price for damaged goods if we RTS before attempting delivery but pays retail if we deliver it and the consignee discovers the damage.
I work as directed and as you read above menotyou received the same instructions.
UpstateNYUPSer,Integrity
If the drivers in my center are directed by our (former--since retired) District security supervisor to sheet suspected damages as Future then they will be sheeted as Future. We are talking about semantics here--in the end we are both doing the right thing by not delivering the suspected damages and bringing them back to the center for inspection. Truth be told, I don't feel that strongly about the issue to take a stand on it and damn sure am not ready to lose my job over it.
Integrity
If the drivers in my center are directed by our (former--since retired) District security supervisor to sheet suspected damages as Future then they will be sheeted as Future. We are talking about semantics here--in the end we are both doing the right thing by not delivering the suspected damages and bringing them back to the center for inspection. Truth be told, I don't feel that strongly about the issue to take a stand on it and damn sure am not ready to lose my job over it.
We are not to sheet it at all. The clerk inspects and enters the exceptions according. If it is damaged then the clerk does the damage detail. If it is okay for delivery then the package is put back out for delivery. Though it is a day late it is still better than taking the chance of customer receiving damaged items.
I think 407 is talking about catching the damage before attempting delivery. We sheet those as Future (per B.Salontino) and type "damage" in the remarks.
What happened to NOT loading damaged packages? When I was preloading I was taught to send all damages to the clerk. My drivers would give me crap if they found a damaged packaged that had not been cleared by the clerk. This has come down to numbers. It's not a matter of customer service anymore, it's just UPS and their numbers. Get everything delivered.If a customer refuses, then it should be entered as refused.
And in my book, that is just WRONG!We are told that if we bring back a package that is damaged (not even taken to customer) to sheet as refused didn't want.
And what about the customer? That customer ordered something and expected to receive it at a certain time. It screws the customer.It's not missed. I was at the delivery point and was uncertain about the condition of the package. By using Future it allows the PM clerk to inspect the package and either rewrap it and put if OFD or RTS it.
UPS pays the wholesale price for damaged goods if we RTS before attempting delivery but pays retail if we deliver it and the consignee discovers the damage.
I work as directed and as you read above menotyou received the same instructions.
You are right in that - (insert hilited) - but how it is being done is WRONG. Just sayin...........Integrity
If the drivers in my center are directed by our (former--since retired) District security supervisor to sheet suspected damages as Future then they will be sheeted as Future. We are talking about semantics here--in the end we are both doing the right thing by not delivering the suspected damages and bringing them back to the center for inspection. Truth be told, I don't feel that strongly about the issue to take a stand on it and damn sure am not ready to lose my job over it.
I think a customer would prefer us to be more transparent and honest and just record the package as " returned for inspection of possible damage". Just like a missed package should be recorded as "loaded on wrong truck". It is too bad those options aren't available.
It's missed, putting future is just sugar coating it. If future is acceptable why don't we use this for all the misloads then?