Technological innovation was a hallmark of last year. Soft skills will continue paving the way for IT success.
Technology wins brought IT departments into the spotlight during the COVID-19 pandemic, but the most pressing takeaways for some CIOs are the soft skills learned along the way.
For Juan Perez, chief information and engineering officer at UPS, and Carissa Rollins, CIO at UnitedHealthcare Technology, collaboration and communication are the prevailing lessons learned for the future workforce.
Across the healthcare industry, there’s been “unprecedented collaboration” among providers, Rollins said during WSJ’s CIO Network Summit on Tuesday. There’s also been more compassion among both the workforce and with customers, according to Rollins. Leaders adjusted their styles to better serve employees and they likely won’t go back.