People without power and packages on Christmas could only gripe through cyberspace, but companies are trying to make amends for disrupted service.
Social media exploded on Christmas with complaints about UPS and FedEx from customers furious about empty spots under their trees.
Most complaints were directed at UPS, which issued statements on Christmas Eve and again on Christmas Day acknowledging that the company was overwhelmed by unexpected volume and some packages were delayed until after the holiday.
“This has been the worst Christmas ever,” said Larry Ledet, 55, of Houston, who has been a UPS driver for 27 years. He made 337 stops and delivered 505 packages Monday.
United Parcel Service (UPS), the leading package delivery services company in the world received mixed praises and blame over its delayed Christmas deliveries. As announced by the company last Tuesday, it was not be able to deliver some packages in time for Christmas due to the larger than expected volume of deliveries. According to Susan Rosenberg, UPS spokeswoman, “The volume of air packages in the UPS system did exceed capacity as demand was much greater than our forecast.”