Now we are banned from picking up anything during our delivery cycles. That means that the OL sitting on the front desk you can snag and save yourself a stop in the PM is verboten. Their rationale is that this will increase productivity on the PM. Sure it will...on paper. In reality, it costs more to needlessly return there. Plus, it pisses-off customers who now have to call it in. More smoke and mirrors from the retarded clown circus.