Fedex has become a joke tut! Period
Perhaps, but to note they didn't invent it. As we know, Brown and Purple go blow for blow. UPS has this offering now (Ground has had it for years) and Fedex feels the need to match with Express. I doubt UPS gets that much volume either. Now this looks and sounds great, but it is a logistics nightmare. The customer needs to realize they aren't the true center of the universe, the services the companies offer are totally adequate, but are based on well designed delivery plans. Putting in a random "be here at this time" can simply throw off the entire plan created for a driver, it really goes against several other projects all carriers have been working towards for 10 years. hundreds of people, thousands of man hours... One person calls "be here then" all up in smoke. It's right up there with Walmart thinking actual customers can deliver packages to other customers in the area, lol.