Can UPS Drivers do This?

[brownmonster]

If you deliver on 2nd attempt later in the day or the next morning it's still 2 stops. There are 2 types of mgmnt. The production side and the service side. We know where the company is leaning these days. Drivers go out of their way to service the customer now. Imagine how we could do if we actually had time. We would have volume coming out of our rears.

 

[wannabeups]

If I am back in the area I will reaatempt larger packages. I have even gone as far as leaving my cell phone number on the delivery notice (if I know the people well) so they can call me when they get home and we can arrange for the package to get to its recipient.

Dude that is way above and beyond the call of duty.

 

[toonertoo]

Most of the NDA second attempts I have been aware of were for EAM's. However, it is nice to see you drivers accomodating your customers on a 2nd attempt for a NDA. That is going above and beyond to keep the service of UPS what it needs to be, with all the comptetition out there.

If it looks important I make a second attempt, if its a cell phone, let em pick it up , if I cant count it as 2 stops I will never do it again, it most certainly is 2 stops, one at 930-1030, one at 5 -8, thats two attempts. In anyones world.

 

[Cementups]

Dude that is way above and beyond the call of duty.

My customers are my biggest priority. They always come first.

 

[over9five]

I always make an afternoon attempt, but I also record it as a duplicate stop.
Work as directed, don't worry about how you'll look on the OR.

 

[omega man]

In my district, we were all handed a Delivery Recording Procedures sheet that described this in detail. Second attempts on ground packages are to be recorded as "Duplicate" stops and only attempted by instruction from management. Who cares if you get credit for making a second stop? There numbers are a joke and nobody has respect for them. Just run three hours over everyday like we all do. I use the "Duplicate" stop option for everything that I can. This last snow storm management instructed/ordered drivers to record whole areas that no delivery attempt was made on as "emergency conditions". We were told to "work as directed", so many of us also used the "Duplicate" stop option to record these stops. This way no time credit is given to the center. We all know these should have been recorded as "missed". UPS chooses to run their operation half-assed. Just sit back and enjoy the show!

 

[ups79]

Cementups-If as you say, service to my customers is the most important thing, why are you worried about counting it as a second stop?

 

[beentheredonethat]

Our center prints and posts a report every morning of NDA's that were delivered after 10:30 on the second attempt of the day. Our Center Manager insists that it's an integrity problem and that the driver must have just blown of the first attempt. I guess common sense was removed from the list of desirable qualities for promotion when we went public.

Another report we have that instead of trying to fix the problems we punish the good folks too. There is a report we can run (from the web) it shows the multiple delivery attempt, but it will show the first attempt time also. On this one when you see an attempt at 10:00 and a second at 2:00 not too big of a deal. But the report also shows a first attempt at 10:29 and a second at 10:45. That's when you know there's an issue. I know a lot of the problem is top down. But we all should record the info properly. If we have a dispatch problem it won't get fixed til we show it on reports. By entering in invalid data we just hurt the customer over and over and over again.

 

[ups79]

Beenthere-it could of been that the consignee, came home,saw the note, and knowing the driver's route, looked him up.

 

[Lowhigh]

My solution to your problem would of been to call my friend at work or on a cell and ask "what do you want to do?" Here are some options. Me sign for it for you and bring it over your house after work. Sign for you and hide it someplace on your property or give it to a neighbor of your choosing. The notion of going back for anyone is ridiculous. No one cares. People waiting for deliveries are all familiar with the consequences of not being available for delivery. Why make any of it any easier for them. Yeah, IF you have some extra time it might be a good thing to fill that time up with, but thats about the only reason I can imagine doing something like that. Leave an info notice and move on. Don't be a hero, for the person you do a favor for will throw you under the bus in a heartbeat if they have to.

 

[Hangingon]

Me sign for it for you and bring it over your house after work. Sign for you and hide it someplace on your property

Umm, you do realize you are advocating doing something blatantly against UPS policies and that can lead to dismissal.

 

[Channahon]

This last snow storm management instructed/ordered drivers to record whole areas that no delivery attempt was made on as "emergency conditions". We were told to "work as directed", so many of us also used the "Duplicate" stop option to record these stops. This way no time credit is given to the center. We all know these should have been recorded as "missed". UPS chooses to run their operation half-assed. Just sit back and enjoy the show!

The half assed instructions by management were to ensure "guaranteed service refunds" were not given to the shippers based on weather conditions.

A customer in CA could call in for a refund, not knowing your area had a snowstorm.

 

[Lowhigh]

Umm, you do realize you are advocating doing something blatantly against UPS policies and that can lead to dismissal.

What I assume from the original post is you are doing this for a friend, a person you would take a bullet for. I wouldn't take a splinter for anyone on my route and I don't think that if you did something like I described it would ever be interpted as dishonest. We place ourselves suseptable to being dismissed everyday by answering one question; "do you want to punch in". I know what you are trying to say and if a driver is one to do alot of crazy things this might be one more event that will shine more negative light on their situation, but overall for 99% of service providers this would not be a problem.

 

[rushfan]

My former delivery area was so compact, that if I was ahead of schedule, sometimes I would make a second attempt-making sure I hit the dup stop key.

 

[pkgdriver]

My former delivery area was so compact, that if I was ahead of schedule, sometimes I would make a second attempt-making sure I hit the dup stop key.

Yep gotta keep them send agains down.

 

[browniehound]

Umm, you do realize you are advocating doing something blatantly against UPS policies and that can lead to dismissal.

I think its only against UPS policy to sign someone else's name. I think he was suggesting signing his OWN name. Which begs the question, can we do that? For an instance, if I have a route in my own neiborhood and my next-door neighboor is recieving a sig-required package and he's not going to be home and asks me, as the driver, to sign for it, is that OK?

 

[browniehound]

The half assed instructions by management were to ensure "guaranteed service refunds" were not given to the shippers based on weather conditions.

A customer in CA could call in for a refund, not knowing your area had a snowstorm.

I'm sorry Chan,
In my opinion Emergency Conditions shouldn't even be an option in the diad because if its "Emergency Conditions", then what the hell are we doing out on the road? I say if the UPS fleet is out there and the package can't be delivered it should be recorded as missed and the customer should get a refund.

 

[Hangingon]

I'm not sure about walking out of a secured facility with a package that isn't yours and trying to explain to the guard that it's for a friend and you already signed for it while working. The second part of his example that I quoted was him signing for it then hiding it on the property. If the package ends up missing how are you going to explain that to LP?

 

[Jack4343]

I'm sorry Chan,
In my opinion Emergency Conditions shouldn't even be an option in the diad because if its "Emergency Conditions", then what the hell are we doing out on the road? I say if the UPS fleet is out there and the package can't be delivered it should be recorded as missed and the customer should get a refund.

Not always. I had to sheet a package as emergency condition on Friday. I drove down a residential street, delivered to one address and as I kept driving I came across a road block and a foul natural gas smell in the air. The construction crew there had hit a gas line and had the road blocked off on both sides of the road between about 10 houses. My sup instructed me to sheet the package as emergency condition. First time I had ever used that NI option. I was able to complete my other 170 stops without a problem so there are a few cases where we should still be out there.

 

[Lowhigh]

I'm not sure about walking out of a secured facility with a package that isn't yours and trying to explain to the guard that it's for a friend and you already signed for it while working. The second part of his example that I quoted was him signing for it then hiding it on the property. If the package ends up missing how are you going to explain that to LP?

At my building you can get a property pass from the late night supv for anything you bring off the road . When you go through security on the way out you give them the pass and they will look at the item.

The hiding of the package is something worked out with your friend. There would be nothing to explain to LP for a package coming up missing. Why would that happen? The hiding of the package is under the direction of the consignee, who is your friend. If the friend of a driver asked him to sign for a box and put it under his back porch and said item was stolen, then I dont understand why LP would be getting involved. The theft is a result of two friends agreeing to leaving a package under a porch. Why would LP get involved in that relationship?