The only way is to ask the person you are sending to. In order to be a business charge where a person is working out of their house: the business must have a seperate entrance where anyone from the general public could enter. If there is just an office within the residence that gets the residential charge. The best example they give us is, a church and a rectory. The church is a business and the rectory is a residential.
If that is the case then ups owes me a few grand for the extra charges...I used to call and complain all the time about the charges but always got no where..ie..sir..this business is considerd to be in a residental area...so you are telling me that if in fact it does go to a business..ie..tennessee farmers co op and i get a residental correction on my bill then it should be corrected???
If the business is run out of a house and the general public can not just show up and enter during business hours, it is charged residential. If there is a seperate entrance and the general public can show up and enter during normal business hours, you are due that refund. That said you will never be able to get it for past packages. If in the future you get that charge, file a concern to go to the destination center in TN and request a call from that center team. Tell them what the problem is and ask why the driver is either driver releasing, aka DR, or after signature putting in as res. Sounds to me like the pkgs are going to someones house, not a true business location.
It has to be a building with a public entrance with posted hours.
This also means the packages require a signature.
If you have a valid case that this is all so and you are getting nailed because a driver is putting residential so he can get around the signature or such you need to follow this up more strenuously.
However, it had best be in an area actually zoned for business rather than just using a business name as anyone can call themselves anything they want and run a "business" out of their house, garage, barn or shed.
I have had many many pakages shipped to business and get charged for residental..I have argued with the customer service women til I was blue in the face...if you dont mind..can you tell me where you found the rules written so i can read them my self..about having a open door for the general public to enter and such..thanks,keith
I think to qualify the business should be that and not a home...If its a residence I have no problems with that..
Mark, dont doubt me..I did a search on google one day and and accidently found this crybaby teamster site..lol..I dont have a lot of time to play on the internet..I run 2 business and work 12-14 hours a day plus try to farm and spend about
1 1/2 hr with my children before bed time each day..the reason i asked about the actual wording is that i have been told so many times that if a bus. is located in a residentail area its considered residential...i thought that maybe this was ups only info..something that i could not see..