Ok Friday as at most UPS buildings is cut routes friday. They cut the routes around me I end up loaded with business stops. Now I do my last Biz stop at 510, I know they are open past 5 so no worry, but its not my normal stop. They on most days get their stuff before noon so you can just think how happy they are to see me at 510. Tell me their regular driver get there early why cant I? I make the delivery and do the pick up at the same time, you can see how this would make them happy but what else can I do. I explain that when they cut his route I end up with more work and someone has to come last, and the plan sends me to them last. They call in a Corp. complaint, guess who is to blame for them calling in the complaint? Yep me, how? I told the truth, cant have that at UPS. I have said it before I will say it again, we are a company built on customer service. When we lose that we lose the reason we were built on. And somewhere Fred Smith smiles and takes our work.