I'm in the same boat, only I was hired as a seasonal worker. I'm assuming you are a previous pt employee. Everytime I call, they have nothing for me. I just got a PIN for my 401k and I'm like, WTH? Should I use the benefits and/or discounts? LOL!
I just wanted my foot in the door, but I wanted hours and experience, too.
Good luck to ya. I guess I'll continue to call...