59 Dano
I just want to make friends!
What successful Fortune 500 company rolls out an unproven and buggy system across the board and survives?
That type of management has taken down many a company.
UPS.
I wish it were an exaggeration.
If it took a 50% increase in employees to handle a 15% increase in freight, the metrics (SPH, onroad hours, stem times, PFTE, budgeted hours, and so forth) would be in such horrible, horrible shape that FedEx would be firing people involved with that station left and right. Couriers, managers, engineers, seniors, and as far up as they needed.