I agree with upsgrunt, although I personally would not have a problem with beards, if they were kept neat. I spent 8 years in the US Air Force, where I couldn't have a beard, only to leave and go right to UPS, where I still can't have a beard. I guess I'll have to wait 11 more years, although I do grow a "vacation beard". My daughter asked me for my advice as she wanted to get a tattoo. I told her I didn't have a problem with it as long as she got it where it wouldn't be visible, because she works in a medical facility. (Please--no comments on my daughter or her tattoo--thank you.) Our center manager's favorite word is "perception" and this thread, and the opinions expressed on both sides of this issue, underscore how a customers "perception" of our appearance can have a lasting impression, regardless of how friendly/courteous we may be.