Fedex office

Discussion in 'FedEx Discussions' started by overflowed, Dec 17, 2014.

  1. overflowed

    overflowed Well-Known Member

    I have a question? I know not many of you guys post here. The last half a dozen times I've been to Kinko's I've noticed that every time I hear the cashier quote the price it's for first overnight. Are they telling you to quote First overnight from the get go?
  2. DRAisawesome

    DRAisawesome Active Member

    I would assume they are just presenting the array of options from top to bottom for the customer.
  3. STFXG

    STFXG Well-Known Member

    But I thought sales pushes for ground? Why would they be told otherwise?

    MAKAVELI Well-Known Member

    Ground doesn't have an overnight option for coast to coast.;)
  5. DRAisawesome

    DRAisawesome Active Member

    Sales has nothing to do with office. And yes they are pushing for ground. They are required to grow that business 10% or more.
  6. TUT

    TUT Well-Known Member

    Everything I've seen from Fedex is they push the highest price service as their preferred choice.

    Check your automation, if I put in 2day at it will only rate that service or faster (more $$$), I have to choose another option to see cheaper options. The service list always starts at the highest price down to the lowest. Same rules apply to your Ship Manager software as well. It's a bit comical actually.
  7. SmithBarney

    SmithBarney Well-Known Member

    Presenting the prices that way "is selling ground" the customer keeps listening, and the numbers get smaller and smaller... then they think they are getting a good deal by the end. Because if they were given the ground price right away, they might leave....Believe me if I didn't get our company discount, I'd be shipping USPS every single time..
  8. Route 66

    Route 66 Bent Member

    Screw the discount. I've been sending everything via USPS for a few years now.
  9. hypo hanna

    hypo hanna Well-Known Member

    I've been sending everything USPS ever since fedex messed up a personal pkg and said the money back guarantee doesn't apply to employee discounted shipments.
    Feedback I get from customers tells me it doesn't apply to full fare shipments either. Filing a claim has gotten really bad over the past 15 years. Most don't even bother trying since its too much hassle.
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