Welcome to ISP world. Sad really. Completely divorced from the reality of pkg delivery.
The real sad/disgusting part is that they know everything there is to know about package delivery, and they still act like this.
They implement across the board increases in ground rates for their shippers every year (5%?) and according to my "negotiator" this is justified because FedEx has to make infrastructure investments and terminals/hubs aren't cheap. Do you not friend-ing understand that I have to make infrastructure investments to continue running this operation?
My "negotiator" was completely shocked that I wanted to be paid higher in yr 2 for the same volume. I asked him how he would handle his increased food costs, children's daycare, entertainment costs etc. if FedEx gave him less than a 1% raise on his salary every year. Obviously, he didn't answer that question.