trplnkl
555
I totally agree with you Over. I think they should add something like "Repack" or "Rebox" to the options for a clearer way to record. If the center has a standing protocol in place (as UpState has), then that's the way to go. If there is not anything set, then the best thing to do is call or message the center for instructions. There should be a company wide method set in stone, but as far as I can tell there is not.As would I.
But now we have a customer tracking a package that is never scanned. (Or not until the clerk scans it, maybe at 11pm). The customer is pissed, calls UPS, but at 5pm, the call center knows nothing either. Has to be a way for the driver to record it so someone tracking it during normal business hours can track it.