She owns the insurance. The item is UPS's
Sad to say, I don't own the insurance - the shipper does.
Janet
She owns the insurance. The item is UPS's
Sad to say, I don't own the insurance - the shipper does.
Janet
UWhile of little consolation to you, I bet that the driver was more than 'questioned'.
Sad to say, I don't own the insurance - the shipper does.
Janet
correct the shipper will be paid the value of the package up to $100 unless the package was insured for more.
Sad to say, I don't own the insurance - the shipper does.
Janet
I got that impression from my talks with UPS, but you're right, it's not much consolation.
If the package was damaged, I would hope that someone would tell me. I'm wondering if it could have been misplaced or misdirected into a corner of a warehouse, or fallen off a conveyor belt. And of course, whenever I see a brown truck I'm hoping that my package will magically appear.
Is it possible for a non-UPS employee to go into overgoods to search for an item? The lady responsible for shipping the quilt went to the Commerce City hub in an attempt to look for it.
Janet
I'd bet my paycheck that the magazine still has it there at their office. Most customers have a common pickup point at their location. Its possible that the package was moved away from this location by accident or not placed there to start with. Even the worst of our runner-gunners scan end of days and/or the packages at stops. It takes about 2/10ths of a second to do. I hope that your quilt turns up, Janet.
They said two other boxes were shipped; Corporate UPS thinks the two other packages actually shipped the next day. No other problems have been reported, and the magazine has had only one other problem with a missing quilt, which was resolved by filing for the insurance.It would be interesting how many packages they sent out that day.
I am suspicious about the shipper - who wouldn't be??? But doesn't UPS accept responsibility by issuing the claim?
Janet
The magazine was closed for the holiday. Since I'm not the shipper, I couldn't file a claim or even call UPS. I was also hoping that my package was merely delayed.By the way why did you mention the day after Presidents Day? Ups works on Presidents Day.
The magazine was closed for the holiday. Since I'm not the shipper, I couldn't file a claim or even call UPS. I was also hoping that my package was merely delayed.
Let me pick your collective minds. UPS Corporate searched Overgoods for the quilt. From what I'm reading here, it was not a physical search? If they were searching for the quilt, would they have specified color to narrow the search down?
The reason I ask is that the quilt has two sides. The front is colorful, the back is off-white muslin with red stitches showing. If they searched for red, purple, green and yellow and the quilt was folded so the back only showed, is it possible they missed it?
Thank you, everyone. I really appreciate your input.
Janet
They said two other boxes were shipped; Corporate UPS thinks the two other packages actually shipped the next day. No other problems have been reported, and the magazine has had only one other problem with a missing quilt, which was resolved by filing for the insurance.
I am suspicious about the shipper - who wouldn't be??? But doesn't UPS accept responsibility by issuing the claim?
Janet