If you are a Sprint cutomer please read

[WifeofManinBrown]

Hi UPSers,

Hope I am posting in the right place. Sorry if it is not.

Just signed up to let you know if you are a Sprint customer using UPS discount. Check your bill. This month it was only 12%. I have been on the phone with them over 60+ minutes now and they do not know why? Originally, they will give me my discount back but not the extra tax incurred because of their mistake. After a long discussion, they finally will issue at refund including the tax but, now not without an email.

It seem that you have to jump though a lot of hoops to get your correct discount, but I think it can be done.

Kelly

PS. Upser site still states 25% discount when transferred to Sprint.

 

[toonertoo]

Thanks Ill be checking, and Welcome to brown cafe. You did fine!

 

[WifeofManinBrown]

Thanks,

One more update, the Sprint Customer service rep. Told me it would take a couple of months to get the right discount back and that I would have to call back an go though this again next month until it corrected.

Wow, can you imagine an 1 hour and 11 min. customer service call.

Regards,

Kelly

 

[Paid-over-in-Maine]

Thanks,

One more update, the Sprint Customer service rep. Told me it would take a couple of months to get the right discount back and that I would have to call back an go though this again next month until it corrected.

Wow, can you imagine an 1 hour and 11 min. customer service call.

Regards,

Kelly

They must be former Dell employees! But thats a different thread

 

[WifeofManinBrown]

Must not have a UPS time allowance.

Kelly

 

[stevetheupsguy]

Hope you didn't lose minutes for that call.



Steve!

 

[ups767mech]

Call back and ask to speak to the retention dept. They will get you what you want with little to no wait. Try it out.

 

[brownmonster]

No wonder they lost 1.3 million customers last quarter.

 

[Braveheart]

I left Sprint for Verizon years ago. Verizon is great top to bottom. I got like 4 friends to leave them as well. All went to Verizon and all have thanked me for it.

Sprint reminds me a lot of UPS. Big monster company doing what ever the hell it wants.

 

[moreluck]

Sprint reminds you of UPS....what does Verizon remind you of ??

 

[dilligaf]

This past year Qwest changed their cell phone service to Verizon. I had no choice but to change over. I love Verizon. I have more coverage and more choices in cell phones.

 

[Retired 2016]

I emailed Sprint on Thursday and had a credit on Friday. No phone calls just an email.

 

[westsideworma]

Sprint reminds you of UPS....what does Verizon remind you of ??

Bose, overpriced equipment lacking features, that performs well.

 

[WifeofManinBrown]

I emailed Sprint on Thursday and had a credit on Friday. No phone calls just an email.

Thank you, I give e-mail a try. Don't want to go though this again next month.

Kelly

 

[UpstateNYUPSer(Ret)]

Thank you, I give e-mail a try. Don't want to go though this again next month.

Kelly

Save yourself the hassle and switch to Verizon. You should be able to keep your phone number(s) and I think you will find the service to be so much better. The discount (off the primary line only) is 22% but all calls Verizon to Verizon are free. You can try them for 30 days free (you only pay for those calls not covered by your plan) and can go back to Sprint if not satisfied.

 

[stevetheupsguy]

Save yourself the hassle and switch to Verizon. You should be able to keep your phone number(s) and I think you will find the service to be so much better. The discount (off the primary line only) is 22% but all calls Verizon to Verizon are free. You can try them for 30 days free (you only pay for those calls not covered by your plan) and can go back to Sprint if not satisfied.

Your next job gonna be in a Verizon kiosk?

 

[UpstateNYUPSer(Ret)]

Your next job gonna be in a Verizon kiosk?

No--WalMart greeter.

 

[stevetheupsguy]

No--WalMart greeter.

LOL, even though I've never seen you, I crack up thinking about you in that blue vest.

 

[negrosangre]

If you think you are having trouble with Sprint now, wait until you try to leave!! I agree with the others that Verizon in better. Switched abut 6 months ago and Verizon was a breeze to work with, but Sprint was another story. We had been with Sprint about 8 years and they gave us a very had time when we tried to switch. We tried about 2 years ago to switch and Sprint sent us a bill for several hundred $$, maybe our fault because we didn't switch on the end date, and we were told to pay it, or sign up for 2 more years. Left a very bad taste in our mouth.

 

[toonertoo]

Just got my bill and they only gave me the 12% also. Emailed them. Thanks for the heads up. Cant switch, too much time left on contract, and its the only service that kinda works here.