bigtoe1111
Active Member
if they glance at you, say "if you sign this i'll go away"
Mostly we're talking about commercial stops here, and as such, there is DR at a commercial stop. I guess you can get the DIAD to do it, but never mind the big payroll package mentioned above, what about going back to resolve a claim with a company full of people who "never signed" for a package they "never saw".What ever happened to good 'ol fashioned driver release? MCMan, MCWoman, FrontDoor......just pick one and get back in the truck. I barely have time for my own shenanigans, tomfoolery and malarky over the course of the day, let alone someone else's.
You would walk into a funeral home and announce loudly that UPS is here?Announce loudly, eye contact, 15 seconds, turn & go, sheet not ready. Never happens more than once.
You are right, there is a possibility of a customer complaint. And you are also right that there are some drivers that have not learned the proper customer service skills. That is part of the reason why they are waiting so long to get a signature. There is a fine line between force and finesse. Every once in awhile we have to resort to force. This is when you get your OC or center manager involved before the customer complaint.Then customer calls in a complaint and Jonny is delivering there first thing in the morning. The customer is always right in our bosses eyes and we are the ones providing the service. Im not saying grab a cup of coffee while you wait for a signature but some of these new drivers are rude and nasty as hell. If you have to piss in a bottle in your truck, I dont expect you to wait an extra 30 seconds for the lady to get off the phone.
Agreed, this is generally the better choice.And then they can start getting them from Fedex. I'm with 804 on this one, let the customer do their thing while you smile and wait patiently (getting paid by the hour). Once I've been on the route for more than a week or two I generally have them all sweetened up and eating out of my hand anyway. You catch a lot more flies with honey.
This one time while entering an office for a signature this one lady was texting a msg and I can tell you she was all thumbs. After waiting a minute (y'all know that feels like five minutes) she said "I have just three more words to go", after she finished the first word, she looked up saw me driving away and info-notice on her desk.
Sorry BB but, I have to say "this one time at band camp" wow I feel better.
Boy did you hit a homerun on the construction site idea. That's what I have to do everytime I run cover on a rt with one. I don't know why the regular drivers have not caught on to this method.The one word to remember here is "reasonable".
I will wait a "reasonable" amount of time, and the definition of "reasonable" will vary from stop to stop according to the nature of the business and the reason for the delay.
It is not "reasonable" to expect me to wait in line, and it is not "reasonable" to expect me to stand there for 5 minutes while the consignee has a personal conversation on the phone.
Every minute I spend standing there is a minute that my other customers are having to wait for their package.
Probably the most difficult delivery to make is to a construction site. No one wants to sign for anything, and the one guy who is "authorized" is up on a ladder someplace and you wind up hiking around in the mud for 10 minutes looking for him. Inevitably I wind up having to sheet a few of these as refused and send them back. I will make an effort the first time to find someone and set up a designated recieving spot with signed notices, but I refuse to wander around a 2 acre constrction site for 10 minutes begging for a signature day after day.
The person that refused to sign for it.If you send a pkg for a construction site as refused, who refused it?
The "trailer" is usually a half acre back in the mud. How are they going to hear your horn?Usually at a construction site there is a trailer where the foreman has his office. When you arrive to the site, keep honking your horn all the way till you get to the trailer. Whoever is expecting the shippment will usually come over. If they don't just leave notice on trailer door like any other office delivery. Don't waste time wandering all over being jerked around by the contractors.
The "trailer" is usually a half acre back in the mud. How are they going to hear your horn?
I just tromp around until I find someone that can sign.
My job/career is to deliver pkgs, not make numbers look right back at the center.