IS MY PACKAGE LOST??

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CanOSup

One of them
Sometimes my wife has difficulty finding my package. Things normally work out OK. Wait for a warmer day, and look again.
 

UpstateNYUPSer(Ret)

Well-Known Member
The amount of customers that think that the franchises have control over UPS operations. I've gotten so many complaint calls about drivers and demanding that they turn around and drop off their package again instead of the next business day.

Best call was from a (older) couple that missed their package delivery because they were having sex in the hot tub at 9 in the morning. Guy demanded that I call the driver back and got irate when I said I had no power over drivers and wouldn't call for him.

Our local UPS Store refers people like this to the toll free number.
 

Operational needs

Virescit Vulnere Virtus
I just joined this to post my question, let me know if I'm in the wrong forum or something.

I sold a pair of shoes on an app called GOAT. You confirm your sale, and they send you a prepaid shipping label. You bring the package with the label to UPS, they ship it out, everything's good. I brought the shoes and the label to UPS on 2/1/17, and asked for them to package it up and ship it out. She said they would ship out later that day. I left the store, checked tracking the next day and it didn't say shipped, only "Order processed, ready for UPS". I called and they can't find my package. It isn't at the UPS location, and it hasn't showed up at any locations. The tracking still says ready for UPS.

Am I out $300?? Is there any chance my package can still make it there on time? The UPS employee remembers me going in, but never gave me a receipt that they received my package, so I have no proof that I actually dropped it off besides for her memory. Is there anything I can do??
Yes. Your package is gone, never to be seen again.
 

Daf

Well-Known Member
There is a chance that your printer printed the barcode blurry, or too big or too small for a scanner to read it. If this is the case, the workers are too rushed to hand key it. But it would still be moving through the system. Give it a few more days before you panic.
 

Indecisi0n

Well-Known Member
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NickPav

Member
Oh ye of trolling faith. :D



I work at a retail UPS Store too and I come across this quite often. Sometimes a package will not be scanned the entire length of the journey until the delivery scan. I've never heard of GOAT so I have no idea where they send their returns to, or where you sent your package from, but at most a package will be in transit with UPS for one week. So next Tuesday you will want to call customer service and complain about a lost package.

Another important question is if the label had a USPS option attached to the return. Some companies will give you a return label with a UPS/FedEx + USPS option. If so they might have gotten lazy and just tossed it in the outgoing USPS bin. Which makes no sense since The UPS Store, Inc. gives them a kickback of each dropped off UPS package. If they did, you're out of luck trying to get proof of drop off since we don't record USPS drop offs.

Bring that UPS tracking number back to the store and ask them to look in their drop off manifest for 2/1/2017. They should be using the iShip shipping program as all UPS Stores do which store drop off information with (only) UPS account numbers, full tracking numbers, and the weight scanned in. That information is stored for a few months so if they say they don't have that, they are bull:censored2:ting you or never scanned it.

Finally ... 1-800-PICK-UPS
It is a 3 Day Priority package so hopefully soon. And she tried blaming me saying I gave the wrong label, but she couldn't find it anywhere in the UPS system. I am almost positive she never scanned it
 

Wally

BrownCafe Innovator & King of Puns
I just joined this to post my question, let me know if I'm in the wrong forum or something.

I sold a pair of shoes on an app called GOAT. You confirm your sale, and they send you a prepaid shipping label. You bring the package with the label to UPS, they ship it out, everything's good. I brought the shoes and the label to UPS on 2/1/17, and asked for them to package it up and ship it out. She said they would ship out later that day. I left the store, checked tracking the next day and it didn't say shipped, only "Order processed, ready for UPS". I called and they can't find my package. It isn't at the UPS location, and it hasn't showed up at any locations. The tracking still says ready for UPS.

Am I out $300?? Is there any chance my package can still make it there on time? The UPS employee remembers me going in, but never gave me a receipt that they received my package, so I have no proof that I actually dropped it off besides for her memory. Is there anything I can do??
I hope you insured it.
 
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