I think you are really getting the wrong idea of what I was talking about. I am not a complainer by any stretch of the imagination, nor am I lazy, every driver that has been sent to help me during the summer could not match my pace, and yes it is a safe pace. I was just looking for similar experiences from other drivers. The first two that responded basically told me, with a bit more civility, what I needed to hear. I am not starting an argument with you, but I am not the type of person that likes to be accused of being lazy or that I cannot handle the stress. I really enjoy working for Brown, and look forward to many years to come. In regards to the other couriers in that mall, I work circles around them in terms of customer service as well as performance. Before I worked for UPS, I had managed a few retail clothing stores in malls, I like to think I bring an appreciation for what we go through as well as what the retail store managers go through. I call them at times and vice versa so that both of our time is not wasted.
You're imagining the insults that I directed towards you and the argument that I started.
I said: "If you can't handle the stress, find another line of work", not "you're not good enough for this job, find another line of work"
I then said: "Be extremely careful having stores call you." not "you shouldn't have had stores call you because of your laziness"
Then: "IMO (In My Opinion) use your phone to call clients when you are just slammed and 3 different stops are closing within 10 minutes, not to shorten your day because you're too lazy to walk and have a physical presence in the customer's location." Not "you use your phone because you're lazy".
It is in my opinion that you're using the phone way too much. If you want to get into ethics, I would argue it is unethical to sheet stops presenting the idea that you're were there, when really, the SOP is for the client to call the 1800 number and it would get cncld on your DIAD. Your job is to have a physical presence. You can't get in crap for showing up an hour late to the centre if you spent that time busting your ass off, going to every stop. First you use your phone, then you get more work, then when you're sick you get a cover driver who would get just slammed, then you return with clients confused, then you return to your system, then they want you to get a few more pkgs from businesses down the street between the mall and the centre. Just do your job. Keep it simple. You don't earn the big bucks to shortcut. Use it, don't abuse it. If you find this opinion insulting, you really need to stop coming here.
And I'm glad to hear you're enjoying your real job with a real company. Working retail for 8 months was the most soul-draining job I've ever had. To say that retail managers go through even just 10% of what UPS drivers go through is complete melodramatic tripe.