Don't know how many supervisors/managers are on this forum, but I need some advice and thought I'd give this forum a shot. I was hired as a pt pkg dispatch supervisor and have currently been in this position for the last 4 months. I previously worked in the air bldg as a union employee and had ZERO experience with pkg drivers before being hired in this position. I was very surprised that I was hired, due to me have absolutely no experience with dealing with the process of delivering/Picking up pkgs. I had never even been on car with a driver, nor did I have any idea of how the whole process worked. So I really began at the bottom when I was hired. It was so much stuff to take in and learn with peak season only 4 months away (and i still have soooo much more to learn). But I have picked up a lot and have developed, in my mind, good relationships with my 120 plus pkg drivers.
My issue is the training has been awful. My on-road supervisor (whose position i just took over) has been my main trainer and he absolutely hates me for some reason. He constantly contradicts himself when he gives me instructions. If I ask a question he gives me a look of "Why are you asking me this question, you should know" If I don't ask a question, it's like "Why didn't you ask me!?" If i ask him for his opinion on a certain scenario, its like "Figure it out!" When I do figure it out and make my own decision, it's like "NO, you don't do that!" (Even though, ive seen him make the same decision before). He has the mentality of a high school bully. I asked a simple question today and heard him say on speaker phone (he didn't know he was on speaker phone) "No! I dont want to talk to him!)" And the other dispatcher there has been there for 20 years and doesn't do a damn thing all day. On her phone all day long. I am never late, haven't called out, worked Saturdays, stayed later than I am suppose to if they need me too, and I dont even take a break all shift long.
My boss is a really good guy and even told me that I am doing great and don't let him get to me. I know it sounds like he's not because of my complaints, but I truly believe he's a good guy just trying to get thru another day of hell as a center manager.
There is still so much i dont know, so i do need this guys help to get through certain situations that I dont know how to solve, but I do not know how to go about this problem. If i make an issue about it, I feel i'll just get thrown under the bus more than i already am and most likely just crash and burn. I would just quit, but UPS is really helping a lot by paying for my schooling. Other positions are not widely available where I am located and I feel trapped and have no answers.
Any suggestions and/or solutions to this?
My issue is the training has been awful. My on-road supervisor (whose position i just took over) has been my main trainer and he absolutely hates me for some reason. He constantly contradicts himself when he gives me instructions. If I ask a question he gives me a look of "Why are you asking me this question, you should know" If I don't ask a question, it's like "Why didn't you ask me!?" If i ask him for his opinion on a certain scenario, its like "Figure it out!" When I do figure it out and make my own decision, it's like "NO, you don't do that!" (Even though, ive seen him make the same decision before). He has the mentality of a high school bully. I asked a simple question today and heard him say on speaker phone (he didn't know he was on speaker phone) "No! I dont want to talk to him!)" And the other dispatcher there has been there for 20 years and doesn't do a damn thing all day. On her phone all day long. I am never late, haven't called out, worked Saturdays, stayed later than I am suppose to if they need me too, and I dont even take a break all shift long.
My boss is a really good guy and even told me that I am doing great and don't let him get to me. I know it sounds like he's not because of my complaints, but I truly believe he's a good guy just trying to get thru another day of hell as a center manager.
There is still so much i dont know, so i do need this guys help to get through certain situations that I dont know how to solve, but I do not know how to go about this problem. If i make an issue about it, I feel i'll just get thrown under the bus more than i already am and most likely just crash and burn. I would just quit, but UPS is really helping a lot by paying for my schooling. Other positions are not widely available where I am located and I feel trapped and have no answers.
Any suggestions and/or solutions to this?