One delivery attempt

Discussion in 'UPS Discussions' started by DS, Aug 31, 2011.

  1. DS

    DS Fenderbender

    We were told this morning's PCM that starting Sept 19th,
    we will be making only one delivery attempt on sig req pkgs.
    The cust then has five days to go to the closest UPS store
    to pick it up.We were told there will be some exceptions,like
    over 70's,cod's,and certain shippers.I found this unbelievable.
    Has anyone else heard about this?
  2. TheKid

    TheKid Well-Known Member

    Have not heard anything about it but I have been here almost 25 years. I have learned to expect anything from UPS.
  3. satellitedriver

    satellitedriver Moderator Staff Member

    Sounds great to me. It would save a lot of driving on my rural route.
  4. alwaysoverallowed

    alwaysoverallowed Active Member

    I haven't heard anything like this in the mid-atlantic region but I'm not surprised. I think UPS is trying to bring us down to the level of fed-ex ground and DR everything unless someone pays more for a signature. I'm sure there's some suit thinking this is a great idea; thinking it will save time and money by playing the odds against a claim. If this does happen imagine all the extra OT we'll get by DRing a bulk stop.
  5. UPSGUY72

    UPSGUY72 Well-Known Member

    There a number of problems with that.

    1. How are the customers going to know what UPS store to go to is UPS going to print up new and route specific delivery notices.
    2. The shipper pays for 3 attempts if we make one and then return it to the shipper they are going to request a refund.
    3. Each UPS store is independently owned I can't see any of them agreeing with this unless they are getting payed.
    4. You sheet it Ni1 the first day, Then the UPS store signs for it the 2 day ??. If the customer picks it up do they sign for it again ??, what happens when the customer doesn't pick it up and it already been signed for.

    So we go to the the house the first day nobody home, the second day we deliver it to the ups store, 5 days (working or just 5 days) later we go back to the UPS store pick it and send it back to the shipper?? That three trips not saving any money.
  6. UPSGUY72

    UPSGUY72 Well-Known Member

    They do pay more for a signature required.
  7. klein

    klein Für Meno :)

    Maybe that explains why my last info notice told me to call 1800 pickups after the first attempt ?
    Thought that was weirrd !

    Could well be it's comming. I'll try to get deliveries thru the post office or purolater now..... they are both across the street at my 7/11 store, and they do fedex there, too ! - no ups though.
  8. HomeDelivery

    HomeDelivery Well-Known Member

    the purple side has been doing this for a few months now... it's an OPTION for the customer after the first info-notice to have it either picked up from the hub or from their nearest FedEx Office (used to be kinko's) store... or just call the # for a later definitive delivery day where they'll surely be home waiting for the sig-required parcel

    the 3 attempts is the default if the customer doesn't call
  9. Jackburton

    Jackburton Gone Fish'n

    We have already been doing this sans only one delivery attempt. I deliver to a UPS store and have seen address corrected packages with notes "hold for customer" on the side with my regular UPS store deliveries. UPS stores have recently offered a "one time" use fee for customers wanting to get packages address corrected to the store. I think the charge at mine was 5bucks if I remember correctly. UPS is just trying to get a piece of the pie now. As far as one attempt, I have not heard that.
  10. DS

    DS Fenderbender

  11. TheDick

    TheDick Member

    great idea!!!!!!!!!!!!!
  12. Kman845

    Kman845 Member

    One and done?

    Are wine shipments (adult sig required) included??

  13. cino321

    cino321 Active Member

    Wrong attitude.
  14. rod

    rod retired and happy

    So what is next? Everything is held at the building and a 28 cent post card is sent out or a phone call is made to the customer to tell him to pick up his package? Just think of the money UPS could save not having to employee all those useless delivery drivers----they would just need a few pick up account drivers. I swear a little bit more of the company goes down the toliet every day.
  15. rod

    rod retired and happy

    You do realize that UPS isn't just going to let you get by with less miles don't you? Less miles always = more stops
  16. scratch

    scratch Least Best Moderator Staff Member

    I hope so!
  17. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Based on the limited information given here I do not like this new "service" offering. I do understand the economics behind the decision but it not always about the bottom line.
  18. Bubblehead

    Bubblehead My Senior Picture

    No, it's always about the bottom line. In this instance though I agree, it could adversely affect the bottom line in the long run.
  19. Jones

    Jones fILE A GRIEVE! Staff Member

    It makes a lot of sense to me, in the town where I deliver no one is more than 3-4 miles from the UPS store. Someone gets home after work, reads the note, and drives down to the UPS store to pick up their package instead of having to wait til the next day when they either take some time off work just so they can be home to sign for the package or make some arrangement with a neighbor.
  20. menotyou

    menotyou bella amicizia

    I live 30 miles from a UPS store. I doubt anyone here would want to be on the other end of the phone, I.e. The center manager or DM, if I have to drive that after ONE delivery attempt. Someone will be driving back out for another attempt.