I have always said that UPS would be a better, saner place if on-car and center-level management belonged to their own white-collar union.
A labor agreement would give them a level of job security that would allow them to run the business the right way instead of being forced to chase numbers in order to placate their superiors and keep their jobs.
Fearful people make stupid decisions. Fearful people project their insecurity and anger downward onto those that they manage.