As soon as I do so (because the pharmacies are INSIDE the prisons, I ain't going in there, and we aren't allowed in there anyway), I send a message to my manager and dispatcher with tracking number and address, this is how I am"working as directed" by my senior manager when this happens! When this started, I spoke to them about this specific stop, and that is what I have been "directed" to do. And yes, I have these instructions in writing from the SM, one copy taped to the back of my clipboard, the other stored safely at home.