Drivers like me, Sober, Scratch, re-raise, upsgrunt, dilli, OI, tooner, Red and some of the other old fogies here are what put the Service in UPS. Call me old school and I will thank you for the compliment.
Let me give you a quick example. Had 2 pkgs for one of my Avon ladies. I was running early and she was getting her kids from school. Tried again later as her house is on my pickups--still not home. Tried a third time as her house is on the way to my drop boxes--she was finally home. Turns out she was sick and couldn't get to the door the 2nd time I was there. Probably took me an extra five minutes total to take care of the customer. I took credit for the first attempt and dup on the next two attempts. Win/win as she got her Avon and I got rid of my only send agains.
It sounds as though you would have made the one attempt and been done with it, which would have been well within the methods. Yet the customer would still be waiting for her Avon.
The funny thing is I am able to combine production and service and could easily run your ass in to the ground without breaking a sweat.