Hi, I have been a everyday shipper for several years, the other day a package was damaged and returned to me, inside was 57 of the 60 squeeze tubes of pet cream I shipped, when I got my claim request faxed to me it says only 1 was damaged not 3..?? also.. the other 57 that has been returned to me are really soiled form the 3 that got damaged.. they can be cleaned and re sold but it will take 2-3 hours of cleaning time .. my question.. will ups refund me for the time it takes to clean the soiled ones?? I had plenty of insurance on the package..thanks!