UpstateNYUPSer(Ret)
Well-Known Member
According to ups.com time commits for premium products will be relaxed by 90 minutes between Dec. 19-24.
We were always told there wasn't any guaranteed commit times during peak. No refunds for being late from Thanksgiving to Christmas.
Its been like this for at least 10 years.
Its called "triage". Sometimes a few packages must die so that a greater number may live. The needs of the many outweigh the needs of the few. One late air is infinitely preferable to 20 missed ground stops, ...
So much for being over-dispatched with 10:30 air and getting to lose 10 stops.
Never heard that one.
Ground has been like that for many years but this year it starts Dec 12.
The inclusive dates are not always the same.