A buddy at work has been dealing with Aetna for STD benefits and 6 weeks has gone by without him receiving a check. Everytime he calls his Case Worker the call ends up in voicemail with no return calls for days. They keep asking for more and more paperwork every day. He is going insane and its unfair one has to fight for a benefit we are entitled to. Aren't these companies supposed to work for us, not against us?? Has anyone else delt with this type of nightmare? What could be done? Please share your Aetna experiences.