The UPS Store Unveils New and Modern Store Design


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Nation’s largest retail shipping chain reveals energetic concept to meet evolving consumer and small business owner needs in an e-commerce world

The UPS Store, Inc., the nation’s largest shipping, postal, print and business services chain*, today unveiled a new and contemporary design of its retail stores, now available for its large network of franchise owners. The first set of fully redesigned stores, which include the first major change to the stores’ layout in two decades, have opened in several markets around the country.

“In a rapidly changing business environment, The UPS Store seeks to create a place where business happens in real time,” said Tim Davis, president of The UPS Store, Inc. “We’re elevating the retail experience to cater to today’s small business owner and consumer, while helping drive growth and profitability for our network of franchise owners.”

The transformed look and layout create a more seamless in-store customer experience while reflecting the new demands of a world driven by tech and e-commerce. Compared to the previous design, the new stores are more open in their layout to highlight the breadth of services, brighter in both color and lighting and feature more digital elements than ever before.

The new design is part of a continued strategy to help The UPS Store® franchisees thrive in a highly competitive environment. In addition to its current network of franchisees, the new design will be standard for new franchise owners, and the retailer offers both a veteran incentive program and a minority incentive program for new franchisee candidates looking to enter the network. To thank and honor veterans for their service, the veteran incentive program provides $10,000 off the initial franchise fee. The UPS Store is committed to fostering diversity through the minority incentive program. First time minority franchisees are eligible to receive an approximate 50% discount off the franchise fee. Both veteran and minority franchisees who take part in these programs will develop their location under the new store design.