Management in my area has never (to my knowledge) had a problem with us being tipped. The subject has always been discussed the week prior to Christmas. Some customers actually bring the drivers gift to the building.
Most of us felt it was very demeaning to accept cash tips and would never have done so. Just changing times I suppose but I just feel that one can not be a "professional" only when it is convenient. JMHO
It is totally bad form when you go above and beyond for a customer, and he gets you something as a gift, for you to turn it down. If the customer goes to all the trouble of getting you something, accept it with thanks. I could see your point with cash, but if it is a gift......it would be bad form.
I myself actively solicit cash gifts at Christmas time! From December 1st on, I tell my tales of woe and want to all my big customers. The crushing cost of my daughter's "operation", The burden (and cost!) of caring for my invalid brother...
"Yes", I tell them, with a soulful look in my eye, "It's gonna be a lean year for them poor kids of mine...just wish there was some way I could afford to buy them some gifts..." Heck, they pay me off just to shut me the hell up
Sort of like the story I use when a pickup account asks me to come back. Sure, I can come back but I need to call the Orphanage. I have to let them know that I cant take the kids to the movies tonight, have to work late. Maybe I can take them next month.
Just a joke folks. Don't worry, I smile and say no problem! mo money mo money mo money! LOL!