I'm reading about all the different questions concerning our jobs.(off area luunh, proper procedures on how to record packages and etc etc etc) I would think UPS would be a better company if they would publish a company wide rules, regulations and procedure book that we can refer to if we have any dispuites. I'm getting conflicting instructions daily from Center managers, Stupidvisors, OMS clerks and even P/T Sups. I understand that they are making the rules up as they go, partly because they dont have a clue of whats going on. If I had a $1.00 for everytime a customer told me the other driver or centers do it or I dont care what the center manager said I'm instructing you to! I would be a rich man. UPS customer service and employee relations are falling apart and I blame promotion of ignorance. UPS and I need uniformity not only in procedure but with UPS, customer and employee relations which a Rules and Regulation book would promote. What does everyone else think?