'Unprecedented complexities': UPS suspends service guarantees during coronavirus outbreak

Discussion in 'The Latest UPS Headlines' started by cheryl, Mar 28, 2020.

  1. cheryl

    cheryl I started this. Staff Member

    'Unprecedented complexities': UPS suspends service guarantees during coronavirus outbreak - The Detroit News

    The United Parcel Service has suspended a number of service guarantees in response to the spread of the coronavirus, which "has created unprecedented complexities" in the marketplace, the company announced Friday.

    "Until further notice, we have suspended the UPS Service Guarantee for all shipments to any destination, at all service levels," a statement from the company said. "As the effects of the coronavirus impact our infrastructure, we will continue to seek guidance from local and national government entities regarding applicable regulations."

    All of the suspensions have either taken effect or go into effect Friday.
     
  2. Brownsocks

    Brownsocks Just a dog

    News to me. We still have commits here.
     
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  3. tramtwo

    tramtwo Member

    Ship at your own risk...
     
  4. over9five

    over9five Moderator Staff Member

    I imagine they're getting ready for the upcoming lay-offs, when it will be hard to make commits with a much smaller workforce.
     
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  5. tramtwo

    tramtwo Member

    Or when a driver brings a route back and then test positive... and red tape is put all around the truck and its treated as a biohazard and those packages sit there for several days.
     
  6. Ghost in the Darkness

    Ghost in the Darkness Well-Known Member

    They just want to take advantage of the situation by cheating their customers who pay for the service that they have found a way out of honoring it. Not much different than peak season when its bend over and grap your ankles time for regular commercial customers who get their air late everyday because amazon needs a favor... and our "safety first" company can start us later everday so we can work more hours in the dark.
     
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  7. zubenelgenubi

    zubenelgenubi Well-Known Member

    We were just talking about this yesterday. My guess is we're dropping commits because the volume is making peak season look like a kid's morning paper route when everyone has been predicting drops in volume, and no helpers allowed. I'm guessing everyone is stocking up for as long as they can, waiting for the other shoe to drop. Once the insanity abates, then we'll start losing volume while everyone works through their surplus inventory.
     
  8. zubenelgenubi

    zubenelgenubi Well-Known Member

    At least it's daylight savings time, baby!
     
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  9. Fred's Myth

    Fred's Myth Nonhyphenated American

    Aren’t you just a ray of sunshine.
     
  10. Ghost in the Darkness

    Ghost in the Darkness Well-Known Member

    Thats true now, but the darkest months of the year has us working more hours in the dark based soley on their inability to get air to our areas.... many days it hasn't arrived even by the time of the late start and shuttled out anyways.

    How can helpers be allowed when sups are no longer allowed to do ride alongs. I'm not having anyone riding with me, don't care how heavy it gets. What gets done gets done and the rest can wait or put more drivers on the road. Btw its not heavy here yet (i realize it could either way).
     
  11. Ghost in the Darkness

    Ghost in the Darkness Well-Known Member

    I'm a glass half full kind of guy.... except at ups.
     
  12. zubenelgenubi

    zubenelgenubi Well-Known Member

    I was just saying the fact that we can't have helpers, with above peak season numbers (in my area), bolsters the argument for eliminating time commits. The last two days have been the heaviest I have ever had. I'm pretty sure they would be using seasonal drivers in my building if the contract allowed. I wouldn't be surprised if they asked the local union to allow it due to emergency conditions.
     
  13. Ou812fu

    Ou812fu Polishing toilet bowls since 1966.

    Then at that point emergency pay need to put in to. No one should be going home, especially when helpers are used.
     
  14. over9five

    over9five Moderator Staff Member

    You guys do NOT want some stranger (helper) in your car, in your face, all day when you know damn well it will greatly increase your chance of catching COVID-19...
     
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  15. Operational needs

    Operational needs Virescit Vulnere Virtus

    FedEx Express suspended the service guarantee worldwide on Monday of this week. UPS is just following suit.
     
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  16. rod

    rod #1 on Upstates "list"

    Does this mean my two 150 pound anvils won't be delivered today?
     
  17. over9five

    over9five Moderator Staff Member

    Sounds like emergency equipment to me. I think you'll get them!
     
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  18. rod

    rod #1 on Upstates "list"

    Good--I hope the driver won't mind putting them in my workshop. There is a shiny quarter in it for him.
     
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  19. zubenelgenubi

    zubenelgenubi Well-Known Member

    I meant I wouldn't be surprised if UPS asked to be able to hire temp drivers, not helpers.
     
  20. MyTripisCut

    MyTripisCut “They” are coming for us.

    Emergency PVDs to the rescue!
     
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